At Lowa Leather, we are committed to providing high-quality leather products and ensuring customer satisfaction. If, for any reason, you are not completely satisfied with your purchase, our Return & Refund Policy outlines the process for returning items and requesting a refund.
1. Eligibility for Returns
You may return your item(s) within 14 days of receipt, provided that the following conditions are met:
- The item is unused, in its original packaging, and in the same condition as when you received it.
- Proof of purchase (receipt or order confirmation) must be provided.
2. Non-Returnable Items
The following items are not eligible for return:
- Customized or personalized products.
- Items that have been used, damaged, or altered after delivery.
- Clearance or final sale items.
3. Return Process
To initiate a return, please follow these steps:
- Contact Us: Email us at info@lowaleather.com within 14 days of receiving your product to request a return authorization.
- Package the Item: Carefully pack the item in its original packaging along with all included accessories and documentation.
- Ship the Item: Send the package to the return address provided in our email. Please note that customers are responsible for the return shipping costs.
4. Refunds
Once your return is received and inspected, we will notify you via email. If the return is approved, we will process your refund within 7–10 business days. Refunds will be issued to the original payment method used during the purchase.
- Full Refunds: A full refund will be issued if the product is returned in its original condition.
- Partial Refunds: If the product shows signs of use or damage, a partial refund may be granted at our discretion.
5. Late or Missing Refunds
If you haven’t received your refund within the specified time, please follow these steps:
- Check with your bank or credit card provider, as processing times may vary.
- If you still haven’t received your refund, contact us at info@lowaleather.com, and we will assist you.
6. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at [your email], and we will guide you through the exchange process.
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 48 hours of delivery with photos and details of the issue. We will arrange for a replacement or refund, depending on the situation.
8. Return Shipping
Return shipping costs are the responsibility of the customer unless the product is defective or damaged. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee the receipt of returned items.
9. Cancellations
You may cancel your order within 24 hours of purchase for a full refund. After this period, the order may have already been processed and shipped, in which case a return will be required.
For questions regarding returns or refunds, please contact us at:
Lowa Leather
Email: info@lowaleather.com
Phone: +92-305-6045564